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Hello everyone,
I have the following problem:
A user with an Android cell phone wants to send an e-mail attachment from the private area in the business area.
However, he cannot access the private area because the administrator has not allowed this according to the message.
Does anyone here know a solution to the problem?
The funny thing is that the other users can do it.
Thank you for reaching out to us.
Is the user/device container the same as the other devices that can access the private Area? May we know what OS this device user? If the device is IOS, you may try checking the below.
Sign in to Sophos Mobile web console.
Go to Policies > iOS
Click Create > Device policy to create a new restriction policy.
Enter a name, select +Add
Select Restrictions under Basic Configuration.
Under Company Data, mark the checkbox next to Allow documents to be shared only within managed apps/accounts.
Click Apply
Click Save
Let us know if this helps.
Thank you for reaching out to us.
Is the user/device container the same as the other devices that can access the private Area? May we know what OS this device user? If the device is IOS, you may try checking the below.
Sign in to Sophos Mobile web console.
Go to Policies > iOS
Click Create > Device policy to create a new restriction policy.
Enter a name, select +Add
Select Restrictions under Basic Configuration.
Under Company Data, mark the checkbox next to Allow documents to be shared only within managed apps/accounts.
Click Apply
Click Save
Let us know if this helps.
Hello Simon,
Thank you for getting back to us. I'm Glad to hear that the issue is solved now; if ever the same scenario happens, you can reach us any time. Have a good day ahead.
