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Apple DEP Profile Task Bundle not Deploying

After syncing Sophos MDM with ABM to pull a newly onboarded device into Sophos, the task bundle that is in the DEP profile we assign stays on Not Started in the task list and never changes. We have to go to the device and transfer the task bundle which deploys successfully.

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0 GlennSen 3 months ago

Thank you for reaching out to the community forum.

May we know the OS version of those nelly enrolled devices that are having this issue?
Was it only observed on a certain OS version, or does it affect each newly enrolled device with different versions?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 Robin Jefferies 3 months ago

We have the same problem.
The tasks always stay on "Pending" "not started" ore "Waiting for user interaction".
Even tho the Apps are from VPP and should install automaticly.

Long time ago everything worked fine, but since 6-12 months everything is not working as good as it used to be...

Best regards
Robin
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0 Felix Waller 3 months ago

We also have a similiar problem. We can't assign a task bundle in our Apple DEP Profile. The only selection possibility is "None"

Best regards

Felix
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0 RMiller 3 months ago in reply to GlennSen

It's newly enrolled devices regardless of version. The versions have been 17+.
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0 wayne foley 3 months ago

Is there an "Enrol" task included in the task bundle?

DEP profile settings
A task bundle that will be transferred onto the devices when they are enrolled with Sophos Mobile. The list includes all task bundles that contain no enrollment task.
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0 RMiller 3 months ago in reply to wayne foley

The device is enrolled via Apple configurator using a "server" that has the URL of the device group we want the device a member of in Sophos MDM. We can see the device in the target device group in Sophos MDM then we sync DEP and assign a profile.
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