Outlook App Update with Apple User Enrollement / Apple VPP

Any news on this?

Hi Laslo Heckel ,

Thank you for reaching out to the Sophos Community forum.

This seems to be an Apple ID issue. If a VPP app is assigned to the device, then the updates will be fetched automatically. If it's assigned to the user, then they will need to manually update the VPP app.

If the app is assigned to the user via VPP but the device was enrolled via Apple User Enrollment, it's also possible that the user has a different Apple ID logged into the App Store than the managed Apple ID they’re trying to update the app with.

Here's an Apple Support article I found regarding this error, you can read further and see if it helps.

https://discussions.apple.com/thread/255043138?sortBy=best

Hi Laslo Heckel ,

Thank you for reaching out to the Sophos Community forum.

This seems to be an Apple ID issue. If a VPP app is assigned to the device, then the updates will be fetched automatically. If it's assigned to the user, then they will need to manually update the VPP app.

If the app is assigned to the user via VPP but the device was enrolled via Apple User Enrollment, it's also possible that the user has a different Apple ID logged into the App Store than the managed Apple ID they’re trying to update the app with.

Here's an Apple Support article I found regarding this error, you can read further and see if it helps.

https://discussions.apple.com/thread/255043138?sortBy=best

Hi Gladys, thank you for the reply. But what to do now? When this is an Apple related issue, how does Sophos help me to solve this? As this way is what sophos recommends for MDM Deployment for BYOD Apple Devices, see here: https://doc.sophos.com/central/Mobile/help/en-us/AdminHelp/EnrollDevices/ManagementModes/index.html#apple-device-enrollment

Of course the users are using a different ID in the app store, as this is their personal device and they want to have also private apps. Anything i need to change in Sophos Central oder Apple Business Manager to be able to update VPP Apps on BYOD Devices? Must not also other Clients have this issue?

Hi Laslo Heckel ,

Can you please share a screenshot of your update settings at "Setup > Apple setup > Apple VPP on Sophos Central?

For testing purposes, on one of the affected devices, can you try to push another app installation task? This should install the latest version of the app. Let me know how it goes.

Hi Gladis, 

thank you for the answer.

Gladys said:

For testing purposes, on one of the affected devices, can you try to push another app installation task? This should install the latest version of the app. Let me know how it goes.

This was successful, but of course for us a workaround.

below is the Screenshot: