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Outlook App Update with Apple User Enrollement / Apple VPP

Dear Community,

we are using Apple User Enrollment for iOS. The users want to update the Outlook App enrolled with Apple User Enrollment. But they cannot.

Any ideas? How are App Updates pushed with this enrollment type?

// English: This functions is not available with the current apple-id.

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0 Laslo Heckel 9 months ago

Any news on this?
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0 Gladys 9 months ago in reply to Laslo Heckel

Hi Laslo Heckel ,

Thank you for reaching out to the Sophos Community forum.

This seems to be an Apple ID issue. If a VPP app is assigned to the device, then the updates will be fetched automatically. If it's assigned to the user, then they will need to manually update the VPP app.

If the app is assigned to the user via VPP but the device was enrolled via Apple User Enrollment, it's also possible that the user has a different Apple ID logged into the App Store than the managed Apple ID they’re trying to update the app with.

Here's an Apple Support article I found regarding this error, you can read further and see if it helps.

https://discussions.apple.com/thread/255043138?sortBy=best

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Laslo Heckel 9 months ago in reply to Gladys

Hi Gladys, thank you for the reply. But what to do now? When this is an Apple related issue, how does Sophos help me to solve this? As this way is what sophos recommends for MDM Deployment for BYOD Apple Devices, see here: https://doc.sophos.com/central/Mobile/help/en-us/AdminHelp/EnrollDevices/ManagementModes/index.html#apple-device-enrollment

Of course the users are using a different ID in the app store, as this is their personal device and they want to have also private apps. Anything i need to change in Sophos Central oder Apple Business Manager to be able to update VPP Apps on BYOD Devices? Must not also other Clients have this issue?
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0 Gladys 9 months ago in reply to Laslo Heckel

Hi Laslo Heckel ,

Can you please share a screenshot of your update settings at "Setup > Apple setup > Apple VPP on Sophos Central?

For testing purposes, on one of the affected devices, can you try to push another app installation task? This should install the latest version of the app. Let me know how it goes.

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Laslo Heckel 9 months ago in reply to Gladys

Hi Gladis,

thank you for the answer.

Gladys said:
For testing purposes, on one of the affected devices, can you try to push another app installation task? This should install the latest version of the app. Let me know how it goes.

This was successful, but of course for us a workaround.

below is the Screenshot:
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