Sophos Mobile - QR code enrollment (user less) - Error QR code not valid

Thank you for reaching out to the community forum.

Can you confirm if you have performed a reset to the device before enrolling it via user-less enrolment? 

You may refer to this Doc for setting-up user-less enrollment https://doc.sophos.com/central/Mobile/help/en-us/AdminHelp/EnrollDevices/QRCode/Setup/index.html#__tabbed_1_2 

Hi Glenn,

Sophos Mobile is not really selfexplaining especially not regarding the different routes to accomplish something. This is an initial setup so during connecting to Google we used afw#sophos which creates the enterprise control mode and downloads the Sophos Mobile Control app. Here we want to enroll the client user less. Is that possible?

TIA,

Fred

Hello Fred, 

Thank you for your reply, 

The QR Code displayed in the "user-less" tab only works after resetting the device and tapping on the screen several times within the activation wizard.

The users don’t have to enter afw#sophos or anything.

Just an additional sentence added to Sophos Mobile - Userless enrollment would have made that evident "Tap the screen multiple times during the activation wizard to activate the QR code camera.":-)