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After changes in the settings the pin for the proteced apps is resetet

Hello together,

We only use Android devices, I'm only referring to Android here:
We have created an app group in Sophos Central.
This app group we have included in the guidelines in the app protection so that these are occupied by a pin and are accessible only by the support. Now, however, as soon as we make changes in the restrictions or in the Knox profile, this PIN is resetet and  user can/need assign a new pin and then access the apps.

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  • Hi Glenn

    No the user is not trying to do anything. We want to make changes to the restrictions in Sophos Central (for example, enable the camera) and then when I save the password of the protected apps is reset. The user can then set one which is of course then pointless.