Hello together,
We only use Android devices, I'm only referring to Android here:
We have created an app group in Sophos Central.
This app group we have included in the guidelines in the app protection so that these are occupied by a pin and are accessible only by the support. Now, however, as soon as we make changes in the restrictions or in the Knox profile, this PIN is resetet and user can/need assign a new pin and then access the apps.
Thank you for reaching out to the community forum.
Does the user try to turn off app protection by disabling it via the task manager? Can you try installing the Sophos Security & Antivirus Guard app?
For further details, you may refer to this Documentation outlining the app protection configuration steps.
Hi Uwe Danegger ,
What's the Android version running on these devices? Could you please confirm if this behavior happens on all the devices in your environment, or if it's isolated?
Thanks for following up. I can confirm that this is the same behaviour I observed when testing the feature out locally. I suspect this is because the entire Android Enterprise policy is pushed to the device, over-writing the restrictions/configurations present previously.
I will reach out internally to inquire if any changes are planned/will be considered. If this is not the case, we can also proceed with submitting a feature request.
