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Sophos Secure Workspace wants a key that we never had.

Frank Sommerfeld

Hello support team,
on an Andriod smartphone with Sophos Email and Sophos Secure Email, the users have the following problem:
If the user wants to view a document (.pdf) from an email, Sophos Secure Worksapce opens with the following message (see screenshot). We don't have a key and have never used it. If the tick is removed, the document will be saved to the specified location, but will only be opened briefly and the application will then close immediately. So viewing is not possible. So far the behavior was like this:
open email,
tap attachment,
choose whether to save or view,
select whether always open with Sophos Secure Workspace and only this time.
Then the Sophos Secure Workspace application opened and displayed the document without any further queries.

The smartphones are set up "fully managed" with Sophos Mobile and andriod enterprise.

I can't find anything about the keys or settings for Sophos Secure Workspace in Sophos Mobile.

It is not necessary to encrypt the email file attachments in Sophos Secure Workspace. But if I knew how to do this, that would be great.

What can I do?

Best regards
Frank



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  • 0

    HI  ,

    Thank you for reaching out to the Sophos Community Forum.

    I wasn't able to replicate this issue. To investigate this further, could you help us with the following, please?

    1. Is this happening on all Android devices, and is it the same for all types of documents being opened from the Secure Workspace?
    2. On that screenshot you provided, can you also share what options you're getting when you tap the option at the top right?
    2. On Sophos Central, do you have a Work documents configuration?
    3. May I also know what are the current restrictions you have in place?

    Thank you.

    Gladys Reyes
    Global Community Support Engineer
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  • 0 in reply to Gladys

    Hello Gladys,

    to your questions:
    To 1. - So far it has only appeared on one device. Another one that I have on hand and is configured the same way does not show the error. It also affects image files.
    To 2. I've attached a few screenshots here.
    To 2. No, there is no work documents configuration. It has never been with us.
    Regarding 3. Do you mean in relation to work documents configuration? Then no. Otherwise what restrictions do you mean?

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  • 0 in reply to Gladys

    Hello Gladys,

    to your questions:
    To 1. - So far it has only appeared on one device. Another one that I have on hand and is configured the same way does not show the error. It also affects image files.
    To 2. I've attached a few screenshots here.
    To 2. No, there is no work documents configuration. It has never been with us.
    Regarding 3. Do you mean in relation to work documents configuration? Then no. Otherwise what restrictions do you mean?

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