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Locate Device Failing


We have been using the Locate Device for a while and its been good to us.

Locating device not failing with Samsung Xcover 4 and Samsung A52/A53.

However, with Samsung A03, A13 and 14 - we are getting locate failed error for some reason.

All permissions are granted with the location and same configuration with the working ones.

Are we missing any settings or are these devices are part of the unsupported mobile types?

Thank you for any leads.

Kind Regards,


Edited TAGs
[edited by: Gladys at 7:49 AM (GMT -7) on 31 May 2023]
Parents Reply Children
  • If you do see the device respond locally to the location request, I presume the "Last SMC synchronization" time is very recent. 

    Are you performing these tests while connected to a specific network, or is this being done over cellular data? It is strange that the timeout would occur only a minute after the request is sent to the device. When testing this again while only keeping the Control app open in the app switcher, I see the following results. 

    If the issue continues to persist regardless of using cellular data, I'd suggest opening a support case with our team.

    Kushal Lakhan
    Team Lead, Global Community Support
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