New Sophos Support Phone Numbers in Effect July 1st, 2023

Locate Device Failing


We have been using the Locate Device for a while and its been good to us.

Locating device not failing with Samsung Xcover 4 and Samsung A52/A53.

However, with Samsung A03, A13 and 14 - we are getting locate failed error for some reason.

All permissions are granted with the location and same configuration with the working ones.

Are we missing any settings or are these devices are part of the unsupported mobile types?

Thank you for any leads.

Kind Regards,


Edited TAGs
[edited by: Gladys at 7:49 AM (GMT -7) on 31 May 2023]