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Sophos Mobile Control App on Android should not be closed

Hi there,

i have a Android Phone with Android Version 11 for testing, its completely managed by Sophos no BYOD.

I configured it with Android enterprise. I have Google Managed Appstore activated and added some Apps, also the Sophos Mobile Control App.

I have unchecked the Setting "Allow managing apps" in Restrictions configuration (Android enterprise device policy).

In my understinding that should prevent the users ability to close the app completley.

My Problem is that the User can still close the Sophos Mobile Control app. If the app is closed none off my restirctions work anymore. For example i have App Protection with Passsword or App-Control Rules that the user cant access the System Settings. Is the Mobile Control App running its working, but when its closed its not working anymore.

Thank You

Sebastian

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0 Gladys over 1 year ago

Hi Sebastian Bertram ,

Thank you for reaching out to the Sophos Community Forum. What is the version of the Sophos Mobile installed? Is this only affecting one device? Was it enrolled as Android Enterprise "Full Device"? Also, what's the status shown on the Sophos Mobile app when you open it?

Regarding the restrictions configuration, unchecking the "Allow managing apps" option means that users won't be able to perform the following tasks for managed Google Play apps:

- Uninstall app
- Disable app
- Stop app
- Clear app cache
- Clear app data
- Clear app setting Open by default

Gladys Reyes
Global Community Support Engineer
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