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SOPHOS Mobile Control in SOPHOS Central - Edit Phone Name

Rob Van Luven

Hi All,

Just working through the SOPHOS Mobile 9.7 in SOPHOS Central. I have imported my devices via 'csv' and have begun enrolling them. I have noticed that when I go into a device and select edit the name field is the only filed I want to edit and cannot. I assumed this may be becasue I have the restriction set for users to not be allowed to edit the device name. I turned this off and forced a sync and it has not appeared to make any difference.the only way I have found to be able to edit the device name is by adding it to the 'csv' before import. So My Question is - Is there something I am missing when it comes to editing a device name in the SOPHOS Mobile Control? Thanks for any assistance, I feel we should be able to 'Control" the dang device name in SOPHOS Control, but...



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  • +1

    Hi Rob,

    Thanks for reaching out to the Sophos Community Forum.

    Try using the drop-down button on the main devices page. When selecting the edit option, it should allow you to update the Name. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Qoosh

    Hi Kushal,

    Thanks for your answer, Unfortunately this did not work either. I just got the same result. However, I did find that if the device is "not managed" by SOPHOS then I can still change the name. It would seem that it isn't until after enrollment that the ability to change the device name becomes uneditable . Even if the device is currently in "Enrolling' Status. I cannot edit the device name. I have also confirmed the "Allow Device Name Modification" is enabled. So I am assuming this is a SOPHOS Feature and they need to take this back to the software engineer(s) to write the filed as editable while the device is in a manged and or in an enrolling status. That being said, I am still hopeful I am still missing something. Slight smile

    If you notice there is a sync time and date indicting a managed device and the above screen shot has no sync time / date, indicating an unmanaged  device.

  • 0 in reply to Rob Van Luven

    I notice that some of the fields on your device are not yet populated. Could you let me know if the areas shown blanked out in my screenshot are updated on your device once the enrollment succeeds? 

    If editing the name continues to fail, it would be best to open a support case with our team so that any bug or issue found can be raised up to development.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Qoosh

    Hi Kushal,

    I can confirm that once Enrollment has completed all fields do update. If I want to edit the device name, it needs to be done from the device. Apologies, I removed that information before posting the screen shot.

  • 0 in reply to Rob Van Luven

    Thanks for following up to confirm! I'm glad this worked out for you.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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