SOPHOS Mobile Control in SOPHOS Central - Edit Phone Name

Hi Rob,

Thanks for reaching out to the Sophos Community Forum.

Try using the drop-down button on the main devices page. When selecting the edit option, it should allow you to update the Name. 

Hi Kushal,

Thanks for your answer, Unfortunately this did not work either. I just got the same result. However, I did find that if the device is "not managed" by SOPHOS then I can still change the name. It would seem that it isn't until after enrollment that the ability to change the device name becomes uneditable . Even if the device is currently in "Enrolling' Status. I cannot edit the device name. I have also confirmed the "Allow Device Name Modification" is enabled. So I am assuming this is a SOPHOS Feature and they need to take this back to the software engineer(s) to write the filed as editable while the device is in a manged and or in an enrolling status. That being said, I am still hopeful I am still missing something.

If you notice there is a sync time and date indicting a managed device and the above screen shot has no sync time / date, indicating an unmanaged  device.

I notice that some of the fields on your device are not yet populated. Could you let me know if the areas shown blanked out in my screenshot are updated on your device once the enrollment succeeds? 

If editing the name continues to fail, it would be best to open a support case with our team so that any bug or issue found can be raised up to development.

Hi Kushal,

I can confirm that once Enrollment has completed all fields do update. If I want to edit the device name, it needs to be done from the device. Apologies, I removed that information before posting the screen shot.

Thanks for following up to confirm! I'm glad this worked out for you.