SOPHOS Mobile Control in SOPHOS Central - Edit Phone Name

Hi All,

Just working through the SOPHOS Mobile 9.7 in SOPHOS Central. I have imported my devices via 'csv' and have begun enrolling them. I have noticed that when I go into a device and select edit the name field is the only filed I want to edit and cannot. I assumed this may be becasue I have the restriction set for users to not be allowed to edit the device name. I turned this off and forced a sync and it has not appeared to make any difference.the only way I have found to be able to edit the device name is by adding it to the 'csv' before import. So My Question is - Is there something I am missing when it comes to editing a device name in the SOPHOS Mobile Control? Thanks for any assistance, I feel we should be able to 'Control" the dang device name in SOPHOS Control, but...



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[edited by: Gladys at 5:34 AM (GMT -8) on 20 Dec 2022]
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  • Hi Rob,

    Thanks for reaching out to the Sophos Community Forum.

    Try using the drop-down button on the main devices page. When selecting the edit option, it should allow you to update the Name. 

    Kushal Lakhan
    Global Community Support Engineer
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  • Hi Kushal,

    Thanks for your answer, Unfortunately this did not work either. I just got the same result. However, I did find that if the device is "not managed" by SOPHOS then I can still change the name. It would seem that it isn't until after enrollment that the ability to change the device name becomes uneditable . Even if the device is currently in "Enrolling' Status. I cannot edit the device name. I have also confirmed the "Allow Device Name Modification" is enabled. So I am assuming this is a SOPHOS Feature and they need to take this back to the software engineer(s) to write the filed as editable while the device is in a manged and or in an enrolling status. That being said, I am still hopeful I am still missing something. Slight smile

    If you notice there is a sync time and date indicting a managed device and the above screen shot has no sync time / date, indicating an unmanaged  device.

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  • Hi Kushal,

    Thanks for your answer, Unfortunately this did not work either. I just got the same result. However, I did find that if the device is "not managed" by SOPHOS then I can still change the name. It would seem that it isn't until after enrollment that the ability to change the device name becomes uneditable . Even if the device is currently in "Enrolling' Status. I cannot edit the device name. I have also confirmed the "Allow Device Name Modification" is enabled. So I am assuming this is a SOPHOS Feature and they need to take this back to the software engineer(s) to write the filed as editable while the device is in a manged and or in an enrolling status. That being said, I am still hopeful I am still missing something. Slight smile

    If you notice there is a sync time and date indicting a managed device and the above screen shot has no sync time / date, indicating an unmanaged  device.

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