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We have set up some new phones and enrolled them using MDM but when they have come to use the outlook app the ability to add a shared mailbox is not available. If we try it on a phone without MDM the feature is visible. Is there a setting to allow the addition of a shared mailbox.
My only thought is that i have used a managed config when pushing out the app, not really needed with outlook, but wondered if this maybe the reason there is this restriction in place?
Any suggestion would be appreciated.
Thank you for reaching out to the Community. Is this on an Android or iOS? May I also know the Sophos Mobile version running on these devices?
If you can also share some screenshots of the configuration, that would help. I look forward to your reply.
I'm currently experiencing the exact same thing.
Thank you for reaching out to the Community. May I know the OS you're using? Are you experiencing this on an Android or iOS? And what was the enrollment mode used?
android, i appears to be something to do with the managed configuration, which "seems" to have sorted it, but now I have another issue of being unable to remove a managed config from a device!!! its no longer in the google play store when i edit but yet when i download outlook again it is still set up with managed !!!! getting frustrated with this now
Apologies if it's causing any inconvenience. Here's how you can remove the managed configuration from the devices:
1. From the Sophos Mobile Dashboard, go to Apps > Android.2. Click the app you want to configure (Microsoft Outlook)3. Clear "Use managed configuration" and then save the changes.
Let me know how it goes. Thank you.
Hi Cindy Norwood ,
Thank you for reaching out to the Community Forum. There were two issues mentioned in this thread. Which one are you experiencing? Is it the missing option to add a shared mailbox on outlook?
Each environment is different, so to troubleshoot this further, can you also confirm what OS you're using and what enrollment mode was used?
I look forward to your reply.