This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Force iOS to update without user interaction?

Hi,

I've been using a task bundle to force iOS tablets to update to the latest version, most recently 15.5 to 15.6. When I transfer the task bundle to the iPad, I see a pop up on the iPad screen with three options along the lines of "Install now," or "Later," and a third option I don't remember. Is there a way I can force the iPad to update to the latest version without any user intervention? I have a batch of iPads that are idle for long periods of the day, and I'd like to push the updates to these tablets when they are in storage. That's not going to work if I have to go to them and manually interact with them.

Thank you!

This thread was automatically locked due to age.

Top Replies

Qoosh over 2 years ago +2 verified

Hi Hyujfnr16, Thanks for reaching out to the Sophos Community Forum. Some additional information regarding pushing iOS updates using Sophos Mobile is available in the following article. - Sophos Mobile…

Parents

+1 Qoosh over 2 years ago

Hi Hyujfnr16,

Thanks for reaching out to the Sophos Community Forum.

Some additional information regarding pushing iOS updates using Sophos Mobile is available in the following article.
- Sophos Mobile: Details about the Schedule OS update task for iOS devices

Checking on Apple's support website, it looks like only macOS devices can be issued a forced software update. The MDM commands available to vendors do not allow you to force the iOS update to occur right away without user intervention.
- support.apple.com/.../web

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up +2 Vote Down

Cancel
0 Hyujfnr16 over 2 years ago in reply to Qoosh

Not what I was hoping to hear, but I appreciate the tech note and your response. Thank you.
Cancel
Vote Up 0 Vote Down

Cancel
0 Julllll over 2 years ago in reply to Hyujfnr16

Hello,

Your device has to be supervised otherwise the end-user will keep the right to choose how the update will be installed or not.

Without having the device in a supervised mode, you can just force the download of the iOS update.

Hope it helps
Cancel
Vote Up 0 Vote Down

Cancel
0 Hyujfnr16 over 2 years ago in reply to Julllll

My devices say "supervised and managed" at the top of the Settings page, but users are still prompted with "install now or later" when I transfer the update task bundle to their device, or when I click on schedule install of the latest version. I'm unable to force the install to begin installing without user intervention. According to what Kushal Lakhan posted and linked, Apple does not allow the forced update of iOS devices by third party vendors. Do you have a way around that?
Cancel
Vote Up 0 Vote Down

Cancel
0 Julllll over 2 years ago in reply to Hyujfnr16

I'm using also others EMM solution and I confirm we can download and force update without any end-user interaction, maybe this chart can help you ?

Ensure your device is managed with Automated Device Enrollment (ADE) formely Device Enrollment Program (DEP) which lead at the end the supervision mode
Cancel
Vote Up +1 Vote Down

Cancel

Reply

0 Julllll over 2 years ago in reply to Hyujfnr16

I'm using also others EMM solution and I confirm we can download and force update without any end-user interaction, maybe this chart can help you ?

Ensure your device is managed with Automated Device Enrollment (ADE) formely Device Enrollment Program (DEP) which lead at the end the supervision mode
Cancel
Vote Up +1 Vote Down

Cancel

Children

No Data