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Assigned policies to iPads time out and fail

Marco Jehn

after publishing a new policy, currently not unlocked iPads dont apply the new policy and if not unlocked within the next few days, the assign policy task fails completly. Is there a way to increase the amount of retries for assigning new policies to curently offline/locked devices? With around 75 iPads there are always a few not online for a week, currently i have to check every iPad one by one if the newest policy is active.

How exactly does the process of assigning new policies work, is it a pull or push configuration?



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  • 0 in reply to Qoosh

    Hey Kushal, 

    thanks for the answer. I checked the configuration, the SMC Sync Interval was set to 1 day. The problem in my case is that the assign policy task was discarded already 2 days after being sent:


    Thus the iPads had only 2 days to be unlocked to receive the new policy. Is there a way to increase the time till a new policy is discarded  or even better, disable this feature?

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