Assigned policies to iPads time out and fail

Hi Marco,

Thanks for reaching out to the Sophos Community Forum. 

You can find more details on how device Syncs work in the following article. 
- Sophos Mobile Control sync process

When a policy is sent to a device, this is done in via a "push". The SMC application will need to be open in the app switcher to respond when this occurs.
The following article describes "Tasks that can be processed on a locked iOS device".

Hey Kushal, 

thanks for the answer. I checked the configuration, the SMC Sync Interval was set to 1 day. The problem in my case is that the assign policy task was discarded already 2 days after being sent:


Thus the iPads had only 2 days to be unlocked to receive the new policy. Is there a way to increase the time till a new policy is discarded  or even better, disable this feature?

Hey Kushal, 

thanks for the answer. I checked the configuration, the SMC Sync Interval was set to 1 day. The problem in my case is that the assign policy task was discarded already 2 days after being sent:


Thus the iPads had only 2 days to be unlocked to receive the new policy. Is there a way to increase the time till a new policy is discarded  or even better, disable this feature?