I am new to Sophos Mobile, and currently working on iPads. I have successfully deployed iPads to Sophos using Configurator. After removing all payloads in configurator (most importantly any restrictions), I still can't do the following:
1) Apply new policy changes/updates (like a forced wifi network) - every attempt fails immediately. Installing apps works fine.
2) Hold a remote session using teamviewer/quicksupport. When I give consent on the iPad I get a message about restrictions (I disabled them all). Any thoughts?
I spoke too soon. I still can't apply policy changes. I can sync the device without issue, but the policy changes still don't update. If I try to push out the policy change, I get an error that the install profile has failed. This happens almost immediately.