Can't Make Policy Changes - Supervised iPad


I am new to Sophos Mobile, and currently working on iPads. I have successfully deployed iPads to Sophos using Configurator. After removing all payloads in configurator (most importantly any restrictions), I still can't do the following:

1) Apply new policy changes/updates (like a forced wifi network) - every attempt fails immediately. Installing apps works fine.

2) Hold a remote session using teamviewer/quicksupport. When I give consent on the iPad I get a message about restrictions (I disabled them all). Any thoughts?



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[edited by: Gladys at 1:56 AM (GMT -7) on 8 Jun 2022]
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