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Can't Make Policy Changes - Supervised iPad

Matt Laufer

Hello,

I am new to Sophos Mobile, and currently working on iPads. I have successfully deployed iPads to Sophos using Configurator. After removing all payloads in configurator (most importantly any restrictions), I still can't do the following:

1) Apply new policy changes/updates (like a forced wifi network) - every attempt fails immediately. Installing apps works fine.

2) Hold a remote session using teamviewer/quicksupport. When I give consent on the iPad I get a message about restrictions (I disabled them all). Any thoughts?

Thanks,

Matt



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  • 0

    I spoke too soon. I still can't apply policy changes. I can sync the device without issue, but the policy changes still don't update. If I try to push out the policy change, I get an error that the install profile has failed. This happens almost immediately.

    Matt

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  • 0

    I spoke too soon. I still can't apply policy changes. I can sync the device without issue, but the policy changes still don't update. If I try to push out the policy change, I get an error that the install profile has failed. This happens almost immediately.

    Matt

Children
  • 0 in reply to Matt Laufer
    Find and Go to Settings and tap on General on your iPhone. Then, Tap on Device Management. You will see “Codeproof MDM profile” and tap it. Click on Remove Management > Enter the password if it is asked (If you don't know the password, you need to contact the IT department of the school where the device is handled.
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