Customers might be unable to connect with us via the Sophos Malaysia Support Hotline number. Our teams are actively working on a fix. In the interim, we request customers to use the backup hotline number - +65 3157 5922 (Singapore) or raise a support request at https://support.sophos.com/.
Help us enhance your Sophos Community experience. Share your thoughts in our Sophos Community survey.
Hello,
upgrading to this version drops support for android versions 5x and 6x and also iOS 11x also support for device administrator.
does this mean that the os versions and enrolment mode will no longer be managed and will loose communication with the sophos server? or will they still continue to be managed until we can wipe and re-enrol a new device into android enterprise?
many thanks
Andy
Hi Andrew,
Thank you for reaching us, We are validating this to our internal team and will get back to you.
As per validating internally, they’ll still be managed however if any issue is encountered on those devices that use old OS they’ll not be supported.
As per validating internally, they’ll still be managed however if any issue is encountered on those devices that use old OS they’ll not be supported.
