Problem adding Usage Access in Sophos Intercept X for mobile

Hello Marcos, 

Thank you for reaching out to the Sophos Community. I would like to ask if the issues you are encountering are outlined in the following KBA?
- https://support.sophos.com/support/s/article/KB-000039028?language=en_US

If you can confirm that the Sophos Intercept X Mobile application is installed, but does not appear under the page "Settings > Manage Apps", it would be best to open up a support case so that this issue can be raised to the appropriate teams to have the issue looked into further. 

In fact the problem is in the step of the installation showed in 3:23 in this video:

Sophos Mobile (v9.5): Intercept X for Mobile (on Android) - Recommended Reads - Sophos Mobile - Sophos Community

Sophos Intercept X for Mobile doesn't appear under Usage Access, so installation is stuck in the 4th step.

Thank you very much

Kind regards

Hello Marcos,

Thank you for clarifying. I am in the process of inquiring internally to gather more information on this issue. I will have another update for you in the coming days. 

Hello Marcos,

Do you know if the SIXM application offers you the option to gather logs from it? If it is possible to do so, please try using the following navigation. 

1. Open Sophos Intercept X for Mobile.
2. Open the app menu and select Settings > Send log by email.
3. Select the email app.
4. Enter the email sender and recipient.
5. Send the email.

The e-mail can be addressed to "appsupport@sophos.com", our app team will be on the lookout for the logs to come in. You are also welcome to reference this thread in the e-mail so that some additional context is present.

I just sent the email as you asked.

I am able to enter the Intercept X GUI for configuration when I install or update two or more apps, from the notification that appear in the phone. But it is impossible if you tap the Intercept X icon.

For the support team reference, if you can reach them:

- email subject is: Sophos Community Discussion Thread: Problem adding Usage Access in Sophos Intercept X for mobile

And I added in the body the link to this thread.

Thank you very much for your help.

Kind regards!!!

I just sent the email as you asked.

I am able to enter the Intercept X GUI for configuration when I install or update two or more apps, from the notification that appear in the phone. But it is impossible if you tap the Intercept X icon.

For the support team reference, if you can reach them:

- email subject is: Sophos Community Discussion Thread: Problem adding Usage Access in Sophos Intercept X for mobile

And I added in the body the link to this thread.

Thank you very much for your help.

Kind regards!!!