I am using intercept X for mobile with my Xiaomi phones long time ago. In fact, the good results and usability makes me buy Sophos Home for my personal computers.
However, with the last version, and after factory defaults my phone, I was not able to finish right installation of Intercept X.
The installer asks to allow usage access but, in the settings menu, Intercept X doesn't appear as an option to allow this permission.
Version is the last one available in PLay Store, 9.7.3464, from August the 10th.
Phone is Xiaomi MI8 with official last release MIUI 12.0.2, Android 10 (no unofficial, or China images).
Other antivirus, after installation, even although they don't ask usage access, appears in the settings menu as an option to allow the permission.
Could someone help me, or notify development of this bug? I tried to contact by mail, following instrucionts in the Play Store app, but automatic reply that cannot contact by mail address.
Thank you very much in advance
I think I solved the problem.
Sophos service is available to add to usage access, but is the last one alphabetically in my phone so it's hidden by a dialog that allows system apps.
Thank you for reaching out to the Sophos Community. I would like to ask if the issues you are encountering are outlined in the following KBA?- https://support.sophos.com/support/s/article/KB-000039028?language=en_US
If you can confirm that the Sophos Intercept X Mobile application is installed, but does not appear under the page "Settings > Manage Apps", it would be best to open up a support case so that this issue can be raised to the appropriate teams to have the issue looked into further.
In fact the problem is in the step of the installation showed in 3:23 in this video:
Sophos Mobile (v9.5): Intercept X for Mobile (on Android) - Recommended Reads - Sophos Mobile - Sophos Community
Sophos Intercept X for Mobile doesn't appear under Usage Access, so installation is stuck in the 4th step.
Thank you very much
Thank you for clarifying. I am in the process of inquiring internally to gather more information on this issue. I will have another update for you in the coming days.