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Android Enterprise Device Enrolment

hello, we are trying to enrol devices via afw#sophos, the enrol never completed once the qr code is scanned.

i have a bundle setup with device enrolment and a device policy applied. it never seems to talk back to the server never becomes managed. see screen shot after 24 hours waiting. connected with full 4g

mdm device enrolment for android and apple manually and dep all is working fine.

can anyone suggest anything?

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Andrew Mullins over 2 years ago +1 verified

This Appears to be fixed, it seems you cannot present an enrolment task bundle from super admin. you must create an enrolment task bundle within each container and enrol using that. you can present a policy…

0 GlennSen over 2 years ago

Hi Andrew,

By any chance have you already tried rebooting the device and connect the device to your domain network then connect back to mobile Data?
What was the current OS version of your mobile device?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 Douglas Rios over 2 years ago

Had the same challenge doing an MDM rollout to 300 android phones of mixed variety. We got the users to create their own google accounts or we set them up individually. It was a pain in the ass.

Ideally you want to use Android Enterprise but just be careful because the enterprise enrollment is only supported by a handful of devices and carriers.

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0 Andrew Mullins over 2 years ago in reply to GlennSen

hi yes, ive rebooted the device, tried personal wifi, corporate wifi and back on 4g. droid 10 and droid 11 im seeing it on.
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0 Andrew Mullins over 2 years ago in reply to GlennSen

are there any restrictions on creating enrolment task bundles from super admin and presenting them to customer containers to use and enrol devices with? thanks

Andy
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+1 Andrew Mullins over 2 years ago

This Appears to be fixed, it seems you cannot present an enrolment task bundle from super admin. you must create an enrolment task bundle within each container and enrol using that. you can present a policy set from super admin and present it to containers and that does work but must create the enrolment task bundle within the container.
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