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Default Apps not installing on Android OS 11

Simon De Weerd

Hello All,

I Just got in a Samsung Galaxy S20 5G, When I add it  with system apps enabled the system apps are missing.

The big app that is missing is the Samsung Galley app.

The play store says it not available on this device, 

If I set the phone up without enrolling it all the system apps install.

Any help would be appreciated,

Simon



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  • 0

    Hello all,

    Same issue with Samsung Galaxy A51.
    A lot of Samsung apps are missing and can not be installed even if they are approved on the Entreprise Google Play. Apps concerned are : Gallery, Galaxy Store, Bixby... Some Google apps could be concerned too.
    I added a Samsung account and try to launch/install app from Settings menu but this action also did not work.

    Sophos Mobile version : 9.7.3
    Sophos Control version : 9.7.3745
    Android version 11
    One UI version : 3.1

    For information, I recovered the log files of a mobile with this issue from Sophos Mobile. If necessary i can send them.

    Any help will be really appreciated

    Regards

Reply
  • 0

    Hello all,

    Same issue with Samsung Galaxy A51.
    A lot of Samsung apps are missing and can not be installed even if they are approved on the Entreprise Google Play. Apps concerned are : Gallery, Galaxy Store, Bixby... Some Google apps could be concerned too.
    I added a Samsung account and try to launch/install app from Settings menu but this action also did not work.

    Sophos Mobile version : 9.7.3
    Sophos Control version : 9.7.3745
    Android version 11
    One UI version : 3.1

    For information, I recovered the log files of a mobile with this issue from Sophos Mobile. If necessary i can send them.

    Any help will be really appreciated

    Regards

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