Discussions Sophos Intercept X Android issue

Sophos Mobile requires membership for participation - click to join

Thread Info

State Not Answered
Locked Locked
Replies 6 replies
Subscribers 10 subscribers
Views 3030 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Intercept X Android issue

briesa0 over 3 years ago

Hey

The app is showing scanning everytime it's opened and it's stuck on it for ever.

Does This issue need to be fixed??

This thread was automatically locked due to age.

Parents

0 Shweta over 3 years ago

Hi briesa0

Could you please check under Settings>scheduled scan is enabled? What is the scheduled scan interval set?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Shweta over 3 years ago

Hi briesa0

Could you please check under Settings>scheduled scan is enabled? What is the scheduled scan interval set?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 briesa0 over 3 years ago in reply to Shweta

Daily, next one is in 15 hours..Stange it's happening since my Samsung galaxy S10+
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 3 years ago in reply to briesa0

Hi briesa0

Could you please try to re-install the application once and see if it still showing the same status?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 briesa0 over 3 years ago in reply to Shweta

Just did, doing the same thing, but did find a SSL inspection warning on 2.4 GHz (unsecured router), getting xg Firewall installed in 3-5 weeks
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 3 years ago in reply to briesa0

Hi briesa0

Please keep us posted once you install XG firewall and still see the warning?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel