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Sophos Intercept X Android issue

briesa0 over 3 years ago

Hey

The app is showing scanning everytime it's opened and it's stuck on it for ever.

Does This issue need to be fixed??

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0 Shweta over 3 years ago

Hi briesa0

Could you please check under Settings>scheduled scan is enabled? What is the scheduled scan interval set?

Shweta

Community Support Engineer | Sophos Technical Support
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0 briesa0 over 3 years ago in reply to Shweta

Daily, next one is in 15 hours..Stange it's happening since my Samsung galaxy S10+
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0 Shweta over 3 years ago in reply to briesa0

Hi briesa0

Could you please try to re-install the application once and see if it still showing the same status?

Shweta

Community Support Engineer | Sophos Technical Support
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0 briesa0 over 3 years ago in reply to Shweta

Just did, doing the same thing, but did find a SSL inspection warning on 2.4 GHz (unsecured router), getting xg Firewall installed in 3-5 weeks
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0 Shweta over 3 years ago in reply to briesa0

Hi briesa0

Please keep us posted once you install XG firewall and still see the warning?

Shweta

Community Support Engineer | Sophos Technical Support
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0 Pearl Rae1 over 3 years ago

After clicking on the notification, the Sophos app opens and shows a message about a SSL stripping being detected. This issue is caused by changes done on one of the websites the app uses to verify if the SSL connection is secure or modified. A definition update was published resolving this issue.

njmcdirect
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