This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Mobile: Enrolled Samsung A40's & A20e's not displaying IMEI or Serial number

Hi,

We have just started enrolling some of our company mobiles (Android) to Sophos Mobile & we deliver the Sophos Intercept App via Google Workspace which sends this to the mobile with the config we apply.

The one thing we have noticed is that we are struggling to identify who's device is who's.

There is limited information on the Sophos Mobile portal & everytime a device enrolls it will enroll with 'Auto-Configured 33' & so on...

We can see there is a device ID but that doesn't help us as it isn't the IMEI or the Serial number.

I'm just wondering if there is a way we can pull this data from the phone for Sophos Mobile?

Any help would be much appreciated!

This thread was automatically locked due to age.

0 Shweta over 3 years ago

Hi Jordan Mellett

With the help of Device ID you should be able to get details like serial number, UDID, IMEI or MEID depending on the platforms. Please check this article for the information you can get from Sophos Central Mobile.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Jordan Mellett over 3 years ago in reply to Shweta

Hi Shweta,

Thank you for your reply.

Unfortunately when we look at the device ID, it is giving us a combination of letters/numbers but nothing we can use such as IMEI, UDID or MEID.

Here is an example of what gives as Device ID: 4c3b2650dc360689

Does this look familiar to you?

Thanks!
Cancel
Vote Up 0 Vote Down

Cancel
0 Snyder Rios over 2 years ago

I think I found my own solution, at least for the KME part. I have not tested how QR enrollment handles with Android Enterprise.

We where stille running on the old Android device administrator mode. “If it ain’t broken, don’t fix it you know..”. But now i’m testing with the Android Enterprise settings en KME enrollement and voila, See screendump same device in Device mode en Android Enterprise fully managed mode.

TargetPayandBenefits
Cancel
Vote Up 0 Vote Down

Cancel
0 Jordan Mellett over 2 years ago in reply to Snyder Rios

Hi Snyder,

Thanks for the reply, I'm unable to see the screendump please can you upload that again?

Thanks!
Cancel
Vote Up 0 Vote Down

Cancel