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After install device shows as NOT managed and NOT compliant.

Sophos User3815

After install device shows as NOT managed and NOT compliant. I have reinstalled several times using the wizard and can't seem to get the device "managed" which I guess is why it is non-compliant. How do I install Mobile properly on an iPad? The documentation is horrible.



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  • 0 in reply to Andrew Mullins

    Somewhere in the wizard there is a place to check "enroll". That's one way. The other is using the QR Code. It seems the wizard or the documentation would mention it if there was another step to enroll the device.

  • 0 in reply to Sophos User3815

    is the profle installing on the device? go into settings if its not installed it will be at the top asking to install. does the app sync ok?

  • 0 in reply to Andrew Mullins

    I finally got it to show as "Managed" but it still isn't compliant. It says it hasn't synced. On the iPad I have clicked "Synchronize" under Management Info. Then, under the "Not compliant" section I choose "Fix It" then "OK". I left them overnight to sync, but no luck. This software seems to be substandard—if you click a button to Sync and it doesn't sync, then it should give some sort of feedback. And the documentation is absolutely horrible‚—it leaves out a few critical steps. And thei tech support is lacking, too. I might just go to BitDefender as it also works on M1 Macs.

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