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After install device shows as NOT managed and NOT compliant.

After install device shows as NOT managed and NOT compliant. I have reinstalled several times using the wizard and can't seem to get the device "managed" which I guess is why it is non-compliant. How do I install Mobile properly on an iPad? The documentation is horrible.

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0 Sophos User3815 over 3 years ago

In Central, when I hover the mouse over the red "X" under "Managed" a pop-up window says "enrolling" if that helps.
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0 Andrew Mullins over 3 years ago

how are you enrolling the device?
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0 Sophos User3815 over 3 years ago in reply to Andrew Mullins

Somewhere in the wizard there is a place to check "enroll". That's one way. The other is using the QR Code. It seems the wizard or the documentation would mention it if there was another step to enroll the device.
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0 Andrew Mullins over 3 years ago in reply to Sophos User3815

is the profle installing on the device? go into settings if its not installed it will be at the top asking to install. does the app sync ok?
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0 Sophos User3815 over 3 years ago in reply to Andrew Mullins

I finally got it to show as "Managed" but it still isn't compliant. It says it hasn't synced. On the iPad I have clicked "Synchronize" under Management Info. Then, under the "Not compliant" section I choose "Fix It" then "OK". I left them overnight to sync, but no luck. This software seems to be substandard—if you click a button to Sync and it doesn't sync, then it should give some sort of feedback. And the documentation is absolutely horrible‚—it leaves out a few critical steps. And thei tech support is lacking, too. I might just go to BitDefender as it also works on M1 Macs.
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