This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Intercept X Password Safe with Apple Face ID

Hi Guys,

by Boss got a new iPhone X. Now when he opens Intercept X Password Safe he cant use Apple Face ID to unlock the password file. There is no such button. How can this be? In hes older iPhone X the button was there. The app has all permissions. Is this a bug? Can anybody help me?

Thank you!

David

This thread was automatically locked due to age.

Top Replies

Shweta over 3 years ago +1 suggested

Hi David Hein Could you please check under the Settings> Password safe> Create password safe file, if you see the option Allow Face ID and enable the same?

Parents

0 Shweta over 3 years ago

Hi David Hein

Could you please check under the Settings> Password safe> Create password safe file, if you see the option Allow Face ID and enable the same?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up +1 Vote Down

Cancel

Reply

0 Shweta over 3 years ago

Hi David Hein

Could you please check under the Settings> Password safe> Create password safe file, if you see the option Allow Face ID and enable the same?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up +1 Vote Down

Cancel

Children

0 David Hein over 3 years ago in reply to Shweta

Hi Shweta,

there is no such menus. There is no password safe menu under settings and u cant create any password files. Its a i Phone.

Thank you for your help.

David
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 3 years ago in reply to David Hein

Hi David Hein

The above screenshot is taken from iPhone XR. What is the option you see under settings could you please confirm? Is it managed by Sophos Central mobile?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 David Hein over 3 years ago in reply to Shweta

Its a Apple iPhone 12 Pro Silver 256 GB. Yes, its managed by Sophos Central Mobile. In the settings menu it has only, Degree of logging, Send log files, Data acquisition (translated from German).

I have reinstalled the App many times already.

Thank you!
Cancel
Vote Up 0 Vote Down

Cancel