Discussions Problems with Samsung Galaxy A5 after SSL renew

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Problems with Samsung Galaxy A5 after SSL renew

mkalmer over 3 years ago

Hello,

after SSL renew we´ve problems with Samsung Galaxy A5 Devices. They are running Android 8.0.0

The SSL Cert is from Sectico (former Comodo) running for 1 Year.

All other Devices, iOS, Android 10 are running well after SSL change.

Sophos Mobile On Prem Ver. 9.6.2

Does anyone know problems with these devices?

regards,

Marius

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0 Shweta over 3 years ago

Hi mkalmer

What are the issues you are facing with Galaxy A5 devices could you please let us know?

Shweta

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0 Shweta over 3 years ago

Hi mkalmer

What are the issues you are facing with Galaxy A5 devices could you please let us know?

Shweta

Community Support Engineer | Sophos Technical Support
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0 mkalmer over 3 years ago in reply to Shweta

Hi Shweta,

the devices are not connected anymore to the SMC Server. After a new registration, everything works again.

Also with the old SMC App: MobileControlApp (9.0.3394)
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0 mkalmer over 3 years ago in reply to Shweta

Here you can see the error message on the devices.
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0 Shweta over 3 years ago in reply to mkalmer

Hi mkalmer

On a device that you are seeing the issue can you please attempt to unenroll and reenroll one of the devices with the issue.

Shweta

Community Support Engineer | Sophos Technical Support
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