Issues blocking imessage

Hi Rob Mullan.

For iOS devices, the "Allow imessage"  should be unchecked under the restrictions policy. Could you please check the synchronization status on the phone? 

Same here, we have logged a ticket with Sophos but they state there must be an issue with the policy not applying. We confirmed the dashboard shows its applied succesfully but still users have imessage enabled when we have unchecked the box in the policy

are you still receiving text messages or imessage as they are 2 different things, text message appears in green and imessage appears in blue when sent.

are you still receiving text messages or imessage as they are 2 different things, text message appears in green and imessage appears in blue when sent.

if you dont want any type of texting i would suggest to remove the text app from the device.

lazily, we use the same apple id for every iphone, i am not sure if this was the right way but it was for ease of management, as such, if one user messages using imessage, it goes to all phones to we wanted to disable imessage but its still enabled even though we unchecked access to imessage using policy. General text message is fine.

we still want to be able to text message and rather disable imessage. i would like to disable imesage instead of uninstalling it manually (if you can even do that) or disabling it manually as this defeats the purpose of mdm

why are you using an apple ID? are the devices not supervised and dont you use apple VPP, DEP or apple configurator?

im guessing here but suspect your devices are not supervised, to disable imessage via mdm policy the devices need to be supervised, if they are not they policy wont disable it on the device as the device needs to be in an elevated level of management, in the restriction policy each configuration that has supervised after it requires it for the policy option to work.

or you may have a conflicting policy which is enabling it. to confirm devices are supervised open settings and look at the top of the screen. or it will say in the MDM object in smc if the device is supervised.