Dear all,
I just enabled the teamviewer integration to our Sophos mobile and succesfully connected to a device. The strange thing is, that I can not control the device myself, I can just see what the user is doing on this phone and request them to take a screenshot for example.
Is there a way that I can take control over this phone completely?
Regards
Hi DennisG
Could you please check if the following prerequisites are met:
Also, please make sure the TeamViewer requirements are fulfilled.
You should be able to see the option Request remote control. Kindly check this article for more details about TeamViewer Integration.
Shweta
Hi DennisG
TeamViewer integration allows you to launch a remote control session with an Android device, iPhone, or iPad from within Sophos Mobile without having to use a session ID or password. A trigger is sent to the Sophos Mobile Control device to ask the user to accept the TeamViewer session for app.
Once the user acknowledges the connection, you should be able to control the device
Shweta
Hi DennisG
TeamViewer integration allows you to launch a remote control session with an Android device, iPhone, or iPad from within Sophos Mobile without having to use a session ID or password. A trigger is sent to the Sophos Mobile Control device to ask the user to accept the TeamViewer session for app.
Once the user acknowledges the connection, you should be able to control the device
Shweta
