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"an error occurred while checking the licence" in secure workspace

Muhammad Farrukh Zamir over 4 years ago

one of my user get error"an error occurred while checking the licence" when open pdf or excel file in secure workspace

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Shweta over 4 years ago +1

Hi Muhammad Farrukh Zamir Could you confirm the device is connected to mobile data and then try re-enrolling it?

0 Shweta over 4 years ago

Hi Muhammad Farrukh Zamir

Could you confirm the device is connected to mobile data and then try re-enrolling it?

Shweta

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0 Muhammad Farrukh Zamir over 4 years ago in reply to Shweta

email are receiving , and attachment are able to download as well, error occurs when you open the attachment either from secure email /direct from workspace
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0 Shweta over 4 years ago in reply to Muhammad Farrukh Zamir

Hi Muhammad Farrukh Zamir

Could you please confirm on which device you are facing the issue with the Android version. What is the version of Sophos secure workspace?

Shweta

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0 Muhammad Farrukh Zamir over 4 years ago in reply to Shweta

Device Android 8.0.0 and Sophos Secure workspace version is latest 9.6.3020
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0 Shweta over 4 years ago in reply to Muhammad Farrukh Zamir

Hi Muhammad Farrukh Zamir

Have you tried re-enrolling the device?

Shweta

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0 Muhammad Farrukh Zamir over 4 years ago in reply to Shweta

Several Times..
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0 Shweta over 4 years ago in reply to Muhammad Farrukh Zamir

Hi Muhammad Farrukh Zamir

Could you please help me with the screenshot of the container policy?

Shweta

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0 Muhammad Farrukh Zamir over 4 years ago in reply to Shweta

Please review
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0 Shweta over 4 years ago in reply to Muhammad Farrukh Zamir

Hi Muhammad Farrukh Zamir

I will need to check the configuration under work email and documents, Could you please help me with screenshot of those settings applied?

Shweta

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0 Muhammad Farrukh Zamir over 4 years ago in reply to Shweta

please review
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