one of my user get error"an error occurred while checking the licence" when open pdf or excel file in secure workspace
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one of my user get error"an error occurred while checking the licence" when open pdf or excel file in secure workspace
The policy seems to be fine, we will require few logs to check on this. I would suggest you open a support case along with the logs from sophos secure workspace. Are you seeing this issue only on one device?
Shweta
yes, the only on one device.
I am unable to open the ticket on the Sophos portal as well.
NOw look this 
Please support
We are currently checking with our Internal IT team for your issue regarding the support portal.
Shweta