This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Remove profile when iPad deleted from MDM

Hello All,
I've deployed DEP profile and with MDM policy which deny remove MDM profile from iPad and deny reset iPad to factory settings.
By mistake this device has been removed from MDM device list. I'm not able to remove profile from iPad to re-enroll it. Also I can't reset it to factory settings.

How can I re-enroll it from MDM level? Is any chance to create device and add this iPad to this new created device?

Alex

This thread was automatically locked due to age.

0 Shweta over 4 years ago

HI Aleksander Ciesla

Is the option User can remove MDM profile is disabled within the Apple Device Enrollment Program (DEP) profile that is assigned and applied to the mobile device?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Aleksander Ciesla over 4 years ago in reply to Shweta

Yes, it's not exist anymore. Also I can't reset to factory setting and set another DEP profile to sort it. It was removed from MDM by mistake (another person) durring my DEP different profile test. And I have problem. I recreate iPad in MDM with same user but it doesn't want to re-enroll at all.

Alex
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 4 years ago in reply to Aleksander Ciesla

Hi Aleksander Ciesla

AFAIK, a factory reset should always be possible. In case if you are not able to perform a factory reset via device then check via the " Apple configurator 2" app.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Aleksander Ciesla over 4 years ago in reply to Shweta

Hi Shweta, I tried as well. It's sais that another computer is blocking access.
I start to think I broke iPad.
Do you think Apple can help with?

Alex
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 4 years ago in reply to Aleksander Ciesla

Hi Aleksander Ciesla

I would suggest you check with Apple Support once, they can help with the other available options to factory reset if any.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Aleksander Ciesla over 4 years ago in reply to Shweta

Hi Shweta, Apple doesn't help at all.
After 100k triing I was able to remove profile which blocked those functions. Be honest I have no idea how it happen. I just changed DEP profile and MDM profile as well, removing it and apply again and suddenly was available to erase it. Do not know how.
Thank you for you help.
I will be more cerfull next time.

Alex
Cancel
Vote Up 0 Vote Down

Cancel
0 Jocelyn Harris over 4 years ago

Hello,

You’re asked for permission to install the profile and, when you open the file, information about what it contains is displayed. You can see the profiles you have installed in Settings > General > Profiles & Device Management. If you delete a profile, all of the settings, apps, and data associated with the profile are also deleted myccpay
Cancel
Vote Up 0 Vote Down

Cancel