Password Safe Fingerprint Login Issue

Question

Hi, after the recent system update in my phone, I encountered this issue where the fingerprint login will fail with an error: Fingerprint authentication failed 
 But I can confirm that my fingerprint scanner works fine. Also I can reproduce the same issue 100% of the time. 
 And to bypass the error I just have to: 
 - wait for like 10 sec. and try again and the fingerprint login works again 
 - or try to hover/switch to another app then switch back and the fingerprint login works again too, which lead me believe that this could be a bug related to latest android update 
 Thanks for reading, if I could be of any help to further investigate this issue, please let me know. Thank You :) 
 Device: Pocophone F1 
 Android version: 10 QKQ1.190828.002 
 MIUI version: MIUI Global 11.0.4

Jasmin · Accepted Answer

Hi there, 
 It'd be great if you can provide me with the name of Sophos product which is causing this issue on your phone. 
 From the above description, I can see that you probably have an issue with fingerprint scanner after a system update which is provided by MI. 
 If that is the case, I'd request you to take support from the vendor on this issue.

Jasmin · Answer

Hi Jet, 
 You're welcome.