Users need an added function to an app that is an "in app" purchase. What is the best way to manage this? I thought about allowing users to make the purchase themselves by allowing in app purchase, but I haven't been able to enable this function. OR Make the purchase via VPP (somehow?) and deploy the in app purchase via Sophos MDM. Can someone pls help resolve this, on how I can deploy the in app purchase to about 20 iPad devices? Perhaps these is a way Im not aware of? Thanks in advance

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Deploy an "in app" purchase to iPads

Users need an added function to an app that is an "in app" purchase.

What is the best way to manage this?

I thought about allowing users to make the purchase themselves by allowing in app purchase, but I haven't been able to enable this function.

Make the purchase via VPP (somehow?) and deploy the in app purchase via Sophos MDM.

Can someone pls help resolve this, on how I can deploy the in app purchase to about 20 iPad devices?

Perhaps these is a way Im not aware of?

Thanks in advance

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0 Jasmin over 5 years ago

Hi Peter Smith3

Sophos mobile has an option in restriction configuration for an iOS profile where you can enable in-app purchase for the users. Please refer to this document which suggests about the option.

If you have done that already and it is not getting enabled on the devices, please confirm if it is the scenario for you.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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0 Peter Smith3 over 5 years ago in reply to Jasmin

Thanks for the reply.

I understand that Sophos has the in app purchase restriction - this has been enabled (so that in app purchases CAN be made).

However, staff are still unable to do make purchases on the iPads.

Error message: This product cannot be purchased at the moment because in-app purchases are turned off on your device. Please allow in app purchases and try again.

Note: content a privacy restrictions on the device is not enabled.

I suspect that this is blocked at the Apple business account level?
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0 Jasmin over 5 years ago in reply to Peter Smith3

Hi Peter Smith3

Screen time should be enabled on the devices in order to allow in-app purchases. Could you please check below configuration on any of the device?

Check whether Screen time is enabled and if yes, please go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store purchases and check whether the in-app purchase is allow or disabled.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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0 Peter Smith3 over 5 years ago in reply to Jasmin

I just double checked this:

Check whether Screen time is enabled and if yes, please go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store purchases and check whether the in-app purchase is allow or disabled.

"In-app purchases" = Allow

The issue is still there.
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0 Jasmin over 5 years ago in reply to Peter Smith3

Hi Peter Smith3

If everything is enabled and the in-app purchase is allowed on the device, then I'd request you to contact Apple support once to check on the issue from Apple business account.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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