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How Do I suppress Google email warning popups

So I'm a new user to Sophos Mobile Control and have rolled it out to the 60 Android handsets in our organisation...

Things are working generally OK but there are a few (seemingly obvious) things that I can't see to see how you do.

Obviously when I set the 60 handsets up I used a single corporate Gmail account, this worked fine, but the handsets keep getting warnings that they need to log into Gmail - again obviously my users don't know the Gmail details, nor should they, these are corporate phones that are locked down so end users can't fiddle with them.

I cannot seem to find a setting anywhere that suppresses these pop-up messages, in fact it would be nice to suppress all of them as we keep getting messages about extending battery-life as well

Has anyone successfully used this software to set up corporate phones or it more designed for home-user stuff?

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0 Yashraj S over 5 years ago

Hi ICT Licensing

Are you using Sophos Mobile on Central? If yes, then please enable remote assistance on your account and PM me your license number.

Which enrollment mode did you select your Android devices for Sophos Mobile? Device owner or Profile owner?

Please provide a brief description of your enrollment process. (Or a guide which you have followed)

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 ICT Licensing over 5 years ago in reply to Yashraj S

Yashraj

Thanks for taking the time, I have sent you the PM as requested.

The initial install was done with the assistance of a Sophos partner, but we had some major challenges (couldn't get the Sophos mail client to work, ended up having to use Outlook) and so ran out of time to get the little things like this sorted.

We are (I believe) set up in device mode, but in order to enroll a device I must power up the new handset and then download the Sophos Mobile Control app - in order to be able to download anything from the App store I have to register for a gmail account - rather than do a different account for each handset I just did one generic one for the whole company - this has worked but left me with the situation I have now.
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0 Yashraj S over 5 years ago in reply to ICT Licensing

Hi ICT Licensing

You can setup Sophos Mobile Control on Android devices without a Google Account. Our latest APKs can be found here: https://www.sophos.com/en-us/support/downloads/mobile/sophos-mobile-control.aspx

Once you've done the initial install of the SMC Android Client and enrolled your devices, you can push out the rest of the apps via uploading the APK into SMC. Documentation is over here: https://docs.sophos.com/esg/smc/8-6/admin/en-us/esg/Sophos-Mobile/tasks/AddApp.html

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 ICT Licensing over 5 years ago in reply to Yashraj S

I have been unable to find a way to setup SMC on Android without the Google Account as you can't register a phone until it's got the management client on it, you can't put the client on the phone without downloading it from the App store and you can't access the app store without registering each phone with a Google account...

If I'm wrong on that then a step-by-step instruction would be greatly appreciated
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+1 Yashraj S over 5 years ago in reply to ICT Licensing

Hi ICT Licensing and Dwin Bravo

Follow these steps to install Sophos Mobile control applications on Android devices without a google account:

1. Visit this link to download SMC applications (APKs) from this link: https://www.sophos.com/en-us/support/downloads/mobile/sophos-mobile-control.aspx

2. Make sure the installation from unknown sources is allowed. Install the applications.

3. Scan the QR code from Sophos Mobile Control application and the device should be managed.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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0 ICT Licensing over 5 years ago in reply to Yashraj S

Yashraj

Your second point noted above is the problem.

On an Android phone there is no way (that I can find) of installing an app without first setting up a Google account.

If you know different then please tell me how!
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0 Yashraj S over 5 years ago in reply to ICT Licensing

Hi ICT Licensing

It depends on the Android device you are having and the OS it is running on. (Every manufacturer has a different Android skin.)

I managed to find an article which might help you: https://android.gadgethacks.com/how-to/android-basics-enable-unknown-sources-sideload-apps-0161947/

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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0 ICT Licensing over 5 years ago in reply to Yashraj S

Well I finally had some time today to play with the ideas you mentioned above....

I have managed to get the .apk file downloaded and installed on the handset without the Google Play store being set up, just as you said.

Thanks for the pointer, hopefully things from here will be a little more plain sailing!
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0 Christopher Marcus over 5 years ago in reply to ICT Licensing

I have been unfit to figure out how to setup SMC on Android without the Google Account VT Dialer as you can't enroll a telephone until it has the administration customer on it, you can't put the customer on the telephone without downloading it from the App store and you can't get to the application store without enlisting each telephone with a Google account...

In the event that I'm wrong on that, at that point a well ordered guidance would be enormously refreshing
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0 Christopher Marcus over 5 years ago in reply to ICT Licensing

I have been unfit to figure out how to setup SMC on Android without the Google Account VT Dialer as you can't enroll a telephone until it has the administration customer on it, you can't put the customer on the telephone without downloading it from the App store and you can't get to the application store without enlisting each telephone with a Google account...

In the event that I'm wrong on that, at that point a well ordered guidance would be enormously refreshing
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