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Manually removing Genieo adware/PUA from Mac?

Paddy Radcliffe

'Genieo' has been quarantined as adware/PUA.  Automatic clean-up has failed and Sophos is saying that manual clean-up is required.  The file path is /Volumes/ProntoInstaller/ProntoInstaller.app/Contents/MacOS/ProntoInstaller.  On the assumption that I could manually clean-up if I located the file and deleted it, I've managed to find 'Volumes', but not the rest of the file path.  Haven't been able to create a custom scan.  No expert and keen to get rid!  Can anybody assist?  Many thanks in advance.  Paddy



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  • 0

    Could the folder be hidden? There are guides online on how to display hidden folders on Macs depending on your OS.

    Cheers,

    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
  • 0

    Paddy,

    Sophos is recognizing your Pronto printer software as a Potentially Unwanted App.  Eject the Pronto software image (.dmp or .iso), and the issue will be gone.  You can also ignore the issue as I am sure you need you printer software.

    A Potentially Unwanted App is not an immediate danger to your data or system security.  A PUA is not a virus, password stealer/cracker, keystroke logger, or ransom ware.   A PUA is just an app, plugin, or other program that could potentially cause headaches; such as: adware, toolbar installers, and bitcoin miners.  It is something that you have to determine in your own or through policy if you really need to remove it, or if it is really not an immediate threat to you.

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