Sophos does not recommend adding exclusions unless you are 100% sure the application is safe. We recommend customers submit a sample of the application's executable (.exe) to Sophos' Lab for a review and, if needed, a re-categorization https://secure2.sophos.com/en-us/support/submit-a-sample.aspx
The above is an excerpt from the Sophos Home Support Page Adding-local-exclusions-Allowing-Installations-and-or-applications-to-run
I have a year's subscription to Sophos Home Premium. Links in the Community for Sophos Home take me to the minimalist Sophos Home Support pages.
From 5 January through 2 March I attempted to have this advice acted upon by Sophos Home Support.
This involved multiple chats, reinstalls, reboots, scans, screenshots and SDU Log uploads.
Highlights(not) of Support:
- Do you really need the Application?
- Are you sure you submitted it?
- If the response had outdated links in it you must have submitted it in the wrong place
- to prevent these messages from cluttering your dashboard, we suggest not running scans via "scan computer"
- Please let me know if you have any further questions
Today I ran a scan via "scan computer", it showed 100s of PUA remnants and also 13 tracking/malicious cookies. The right click full PC scan did not show anything, nor did the scheduled remote scan.
I was advised to "Let Real-Time protection do its job and you will be protected"
Therefore the Sophos app on my Taskbar becomes a glorified link to the settings, and cookies go unnoticed.
Adding Folders as cloud exceptions or local .exe files makes no difference to outcome. I was informed the Exception Folders will not be scanned for changes By Sophos.
Does this also mean not covered by the real-time protection?
The application in question is CleanMyPC a system tool from MacPaw who also have CleanMyMac. CCleaner is the nearest equivalent in capabilities/system permissions.
CCleaner is on the LABs PUA controlled list.
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