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Hitman Pro Alert reports "No Internet"

Greetings,

I am having a problem with Hitman Pro Alert, in that recently it won't download updates when a scan is started. It instead reports "No Internet". Well, that's not the case...

I tried uninstall/reinstall, but that didn't seem to do anything positive, same problem.

Thanks for any advise.

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0 Gowtham Mani over 5 years ago

Hi Bob Koller,

Can you check if the client machine is isolated by Sophos Endpoint? Please refer the below KBA for more details on Sophos Central Isolation.

Sophos Central: Computer Isolation Overview

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
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0 Fred Martinez over 4 years ago

Today I upgraded to Hitman Pro.Alert. When I try to run a scan, like in Bob Koller's case above, it sits there a bit and then reports "No Internet". But there is a live internet connection via ethernet. I looked at the suggestion below but could not follow any of it since I do not have Sophos Central Endpoint protection installed. It mentions something about my compute being "isolated" but I can find no means to figure that out!

Help! This app is now useless to me and if I can't get it running, I guess that I'll just have to contact AMEX to undo the subscription cost...

Thanks.
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0 Jasmin over 4 years ago in reply to Fred Martinez

Hi Fred Martinez

Hitman Pro.Alert (intercept X) is a commercial version which is available with Sophos Central only. I'd like to know the product which you are using on your machine with the version numbers.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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Hitman Pro Alert reports "No Internet"

Sophos Central: Computer Isolation Overview