Sophos rejecting email fro SendGrid

Hi,

We are working with one of our clients who use Sophos for their email. The application we host for them uses SendGrid for transactional emails but Sophos is categorising the emails as Bulk and therefore blocking the emails - anything that can be done to allivate this?

This is the email details:

Thanks for any help that can be provided

Andy

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[edited by: Raphael Alganes at 11:34 PM (GMT -7) on 2 Sep 2024]

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Tom Foucha 2 months ago +1 verified

Categorizing as Bulk doesn't mean Sophos is blocking them. It means you have a policy configured that you instructed Sophos to block them. Bulk in itself is exactly what it says it is, bulk email from…

0 Raphael Alganes 2 months ago

Hello Andy,

You may try to apply for Bulk sender privileges, kindly refer to this doc guide: https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/EmailSecurity/Mailboxes/BulkSendingLimitsPrivileges/index.html

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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+1 Tom Foucha 2 months ago

Categorizing as Bulk doesn't mean Sophos is blocking them. It means you have a policy configured that you instructed Sophos to block them. Bulk in itself is exactly what it says it is, bulk email from marketing, mailers.....If the admin chooses to block them, not recommended, then we are simply honoring what the configuration told us to do. I would suggest easing up on blocking bulk mailers.
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0 Tom Foucha 2 months ago in reply to Raphael Alganes

The example above is Inbound not Outbound, there are no inbound bulk privileges to apply for.
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