Quarantine Summary Report delay

Hi all,

We experience the following issues.
Our policy for the Quarantine Summary is as follow:

Yesterday (June 20) at 4:30 PM a email got into the Quarantine of a user.
Due to the policy we expected that we sould get a Quarantine Summary mail around 6 PM.
We never got that Summary, wereleased id manually the day after at 9:45 AM.
We are facing this behavior everywhere.
Is there anything we can check or do about this?

Added TAGs
[edited by: Raphael Alganes at 1:44 PM (GMT -7) on 21 Jun 2024]

0 Raphael Alganes 6 days ago

Hi Danny van Oijen ,

Regret to hear about the issue you're encountering.

Kindly open a support case for this to be further investigated: https://support.sophos.com/support/s/?language=en_US#t=AllTab&sort=relevancy

Please share with us the caseID once you have it.

Many thanks for your time and patience and thank you for choosing Sophos.

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Danny van Oijen 6 days ago in reply to Raphael Alganes

Raphael,

I allready did Case: 07407012
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0 Raphael Alganes 6 days ago in reply to Danny van Oijen

Thank you for taking the time to share it with us. We shall track progress of case on our end.

Again, thank you for your patience and thank you for choosing Sophos.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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