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Quarantine Summary Report delay

Hi all,

We experience the following issues.
Our policy for the Quarantine Summary is as follow:

Yesterday (June 20) at 4:30 PM a email got into the Quarantine of a user.
Due to the policy we expected that we sould get a Quarantine Summary mail around 6 PM.
We never got that Summary, wereleased id manually the day after at 9:45 AM.
We are facing this behavior everywhere.
Is there anything we can check or do about this?

Added TAGs
[edited by: Raphael Alganes at 1:44 PM (GMT -7) on 21 Jun 2024]