Change outbound email in Cpanel

Hello Reynaldo,

Good day and thanks for reaching out to Sophos Community.

Could you follow this doc guide for setting up Outbound email on Sophos Email: https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/OutboundExchange/index.html#adding-to-your-spf-record

Cheers,

Do I need to change something from my end regarding on outbound email? because inbound is working for me.

thanks.

Hello Reynaldo,

Could you share screenshots of error message/s / logs / NDRs of issues on your outbound email flow? 

Thanks

Hello Raphael,

No error message or any logs for outbound email. The issue was, no logs for outbound under Email Security - Message History.

I follow all the instructions on what you share documentation, but unfortunately my outbound email is not working.

I follow all the instructions on what you share documentation, but unfortunately my outbound email is not working.

Hello Reynaldo,

Many thanks for your response. Additionally could you check this KB guide on Troubleshooting Outbound emails on Sophos Email and check if it be of help to your scenario: https://support.sophos.com/support/s/article/KB-000039520?language=en_US#TS2

Thanks for your time and patience and thank you for choosing Sophos

Cheers,

Thank you. I will check this one.

hello sir.Raphael. 

Hi Reynaldo, I would recommend getting a case created for the issue so that it can be further investigated. Also so that you can discuss information privately. You can share the case number here though if you like once you have the case created so others who frequent these pages can check. Thanks!

Hello Josepalad,

Done creating report/case.
Case number - 06848194

Thank you.

Hello,

Thanks for sharing the caseID with us. We shall take note of this and track progress on our end.

Cheers,

Reynaldo Galgao You will need to provide the information that the engineer is asking for within the case you have created. Currently there is nothing in there that we can start investigation on.
I would recommend providing the engineer what he requested and also what I advised via private message. Thanks!

Hello Josepalad,

Already reply to the email. Thanks.

 Reynaldo Galgao Thank you for your reply. I will let the assigned engineer to continue with you through the case. It seems that the issue is about outbound but your example screenshots were for inbound. And the entries in our backend logs show that you were sending internal emails (not inbound or outbound) to Sophos Email. So this case needs more background information than can be discussed in public. I will monitor the case though to see what information I can contribute to help diagnose the issue. Thanks!