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Extreme email delay via central email

Chriz over 1 year ago

Hello,

Customers have through Sophos Central Email several times a year, delays up to one hour.

Sophos support is not able to help us. Meanwhile the customer wants to get away from Sophos and asks for alternatives.

Has anyone had the same experience and can help us?

Chris

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Top Replies

Vivek Jagad over 1 year ago +2 verified

Hey Chriz , Thank you for reaching out to the community, we are investigating SIM-65001 .

+1 Vivek Jagad over 1 year ago

Hey Chriz ,

Thank you for reaching out to the community, we are investigating SIM-65001.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Speedfish over 1 year ago

Yes we experienced the same like 8 hours ago. Mail was accepted but didn't delivery fully up to 1 hour waiting time.
Now it seems getting better.
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+1 Erick Jan over 1 year ago in reply to Speedfish

Hi Speedfish,

Apologies for the experience. The issue is now resolved.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 SebastianMies over 1 year ago

We are currently experiencing severe delays in the delivery of mails for a customer.

Please fix this!
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0 Erick Jan over 1 year ago in reply to SebastianMies

Hi Sebastian,

Thank you for reaching out to Sophos Community.

Apologies for the experience, As of now, are you still experiencing the said delays?

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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+1 Vivek Jagad over 1 year ago in reply to SebastianMies

Hey SebastianMies , yup we were facing the issue we completed our investigation - SIM-65070. This is resolved now !

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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