Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

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5.7.51 TenantInboundAttribution

Zaki User

When sending an email from abroad to my email, the following message appears 5.7.51 TenantInboundAttribution 

Also, when adding an external connection  relay-us-west-2.prod.hydra.sophos.com‎ , it is not accepted 

Please solve



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  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    Are you using Mail Flow? If so, the only time I have seen that error is when a customer just configured the Connectors and test right away; this happens because the connector hasn't fully been created.

    If you have waited for more than 15 minutes, or you are not using Email Flow, I would recommend you to open a case with support to get this investigated.

    As per your second comment, I am not sure what you meant. Where is not accepted?

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    Are you using Mail Flow? If so, the only time I have seen that error is when a customer just configured the Connectors and test right away; this happens because the connector hasn't fully been created.

    If you have waited for more than 15 minutes, or you are not using Email Flow, I would recommend you to open a case with support to get this investigated.

    As per your second comment, I am not sure what you meant. Where is not accepted?

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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  • 0 in reply to emmosophos

    hi

    How do I check Email Flow the setting?

    I waited 3 days and it didn't work

    Some emails come and some emails don't

    Regards,

  • 0 in reply to Zaki User

     
    To know if you are using Mailflow or Gateway (two different modes), 
    Go to Central > Email Security > Settings.
    If the affected domain is in "Domain Settings/Status" page, then its a gateway mode.
    If the affected domain is in "M365 Mailflow Domain Settings/Status" page, then its a mailflow mode.

    The two example entries you presented on your original post seem to be unrelated. One seems to be an inbound issue, the other one seems to be an outbound issue. 

    We would recommend creating a support case for each in order for them to be investigated further.

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