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Email Security - Mailboxes dealing wit hmissed addresses

This is especially important with new client setups.

               Missing email for no reason when queuing the dropped email would be extremely simple. If we could click on the valid emails to create a mailbox

                and have them delivered to the new mailbox would solve the problem and register the account as a mailbox so SOPHOS gets their fee.

We need a report that lists the email addresses that SOPHOS did not send to our email server?

    1. I want to know what email addresses, that are not in the SOPHOS mailbox list, have email being sent to them.
  1. SOPHOS just throws them out and they might be important.
    1. I would like a list so that I can take action if required.
  1. With this information I can either add them to SOPHOS mailbox list or determine that it is indeed malicious.
    1. I think some people might have aliases that have not yet been entered into SOPHOS mailboxes list.
    2. I think some alerts or notification emails might be sent to an email address that is not yet been entered into SOPHOS mailboxes list.
    3. Or maybe send all non listed addresses a single email account. Then that account would have all email sent to the mailboxes, not listed in the SOPHOS Mailbox list. Once we know that we can add them to the SOPHOS Mailbox list.


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  • Hello Dan,

    Thank you for contacting the Sophos Community.

    This would be a Feature Request; I'd recommend you reach out to your Account Manager, Sales Engineer, or Sales Representative so that they can enter this request into our system. 

    As you saw in your other thread Sophos Email PM is quite active in the forum, so they will most likely further comment on your other post about upcoming email enhancements related to your request, in any case I suggest you to reach out to your Account Manager to add this as a Feature Request.

    Regards,


     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • Hello Dan,

    Thank you for contacting the Sophos Community.

    This would be a Feature Request; I'd recommend you reach out to your Account Manager, Sales Engineer, or Sales Representative so that they can enter this request into our system. 

    As you saw in your other thread Sophos Email PM is quite active in the forum, so they will most likely further comment on your other post about upcoming email enhancements related to your request, in any case I suggest you to reach out to your Account Manager to add this as a Feature Request.

    Regards,


     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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