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Getting "Something went wrong while adding new domain." when try to setup MailFlow

I'm getting "Something went wrong while adding new domain." when i'm trying to add new Domain to Email Protection/MailFlow page. Azure DC Application already syncing and groups/users are in sync correctly. But i'm getting this error once i press "Setup M364 MailFlow"

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[edited by: Raphael Alganes at 12:13 AM (GMT -7) on 7 Jun 2023]

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0 emmosophos over 2 years ago

Hello there,

Thank you for contacting the Sophos Community.

For this, you would need to get a case open with Support to investigate, feel free to share the Case ID once you have it, so we can follow along.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 MIna Aziz1 over 2 years ago in reply to emmosophos

Here is the CASE ID : 05846281 , Thank you
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0 Tom Foucha over 2 years ago in reply to MIna Aziz1

Are you attempting to use a group? If so it must match a group name that was created in Azure. I do not think "All Users" is a group that Azure AD creates. If you specify a group that doesn't exist it will return an error.
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0 MIna Aziz1 over 2 years ago in reply to Tom Foucha

actually, I selected multiple groups which auto populated from my Azure Sync App, So it can't be a mis-spell in regards to the group name...
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0 MIna Aziz1 over 2 years ago in reply to Tom Foucha

actually, I selected multiple groups which auto populated from my Azure Sync App, So it can't be a mis-spell in regards to the group name...
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0 josepalad over 2 years ago in reply to MIna Aziz1

MIna Aziz1 I checked your case today and it seems to have been closed due to no response. Anyway, this kind of error usually comes up when using only a Central admin account. Adding a domain has to be done using a Central Superadmin account. If you are using a Superadmin account already but still having the same issue, or if you need to us to revisit the case please do let us know. Thanks!
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