Sending welcome E-Mail to existing Users

Question

Hello, 
 we are new to Sophos Email Security. 
 We have the problem, that no user can login to the Self-Service Portal to release the Quarantined Messages. 
 The Sophos Central Self Service Portal access is activated. 
 How do I send a Welcome Message to all existing User in our Central account? 
 
 Thank you for your help. 
 
 Dirk

emmosophos · Answer

Hello Dirk, 
 Thank you for contacting the Sophos Community. 
 You can do it from Email Security >> People >> Select a user(s) >> Email Setup Link >> Sophos Central Self Service Welcome/Setup Email 
 The Email Setup Link is next to the Add bottom. 
 
 Regards,

emmosophos · Answer

Hello Dirk, 
 Thank you for the follow up! 
 1. Try to remove the user and re-add it, and resending the email, if the issue persists check point 2. 
 2. If you already double check the emails are not arriving to the SPAM or if your Email Server is not blocking them, the email comes from: do-not-reply@central.sophos.co; after confirming please open a case with Support and share the Case ID with me. 
 When opening the ticket, send a new Email Setup Link to any of the user and provide the date you sent the email and email address that is supposed to get the email, so the engineer can check if the email is in the suppression list or not. 
 Regards,